Shipping & Delivery Policy

www.Paneerwala.in  is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, we may also serve on Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through our own transport system only. We are currently serving to Pune city only.

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

How long does it take for an order to arrive?

Orders are dispatched within 24 hours or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 24 hours. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. We prefer delivering fresh product for your better experience so we may delay the order as per production process.

What if the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9028005944 or email us at paneerwala.pune@gmail.com mentioning your Order ID. We will personally ensure that a fresh new product is delivered to you. Please make sure that the product is refused at the time of delivery only. Considering our products are perishable mishandling after delivery may result in damage of product whose responsibility we can not be able to bear. We request you to check well before you receive the possesion of product.